Warranty Policy & Claim Procedure
Clear warranty coverage and a straightforward claim process for OEM Diesel products. Please review the requirements below before submitting a claim.
Coverage starts from the date of the sales invoice.
What the warranty covers
OEM Diesel provides a 90-day warranty for manufacturing defects on all new products sold, starting from the date of the sales invoice.
Coverage Period
90 days from the date shown on the sales invoice.
Eligible Products
All new products sold by OEM Diesel, subject to the exclusions described below.
Covered Issue
Manufacturing defects confirmed after inspection and assessment by OEM Diesel.
What you need to submit a claim
Required for Warranty Claims
- The defective product must be returned to OEM Diesel.
- Include the Shipping Invoice referencing the product’s Sales Invoice.
- Attach a completed Warranty Claim Form detailing the issue encountered.
Shipping Costs
Customers are responsible for all shipping costs associated with returning the product to OEM Diesel.
OEM Diesel will not cover or accept any shipping fees.
How the process works
After the required product and documentation are received, the claim proceeds through inspection, resolution and final disposition.
Inspection & Assessment
Upon receiving the product, OEM Diesel will inspect it based on the reported issue.
Resolution
If a manufacturing defect is confirmed, OEM Diesel will:
- Replace the defective part, or
- Repair the defective part, or
- If a replacement is unavailable or the customer prefers, issue a full refund of the purchase price.
Ineligible Claims
If no manufacturing defect is identified, the product will be returned to the customer with a detailed analysis report.
Return shipping costs will be the customer’s responsibility.
Conditions not covered
OEM Diesel’s warranty does not cover defects or issues arising from misuse, improper handling, or external factors beyond our control.
Adulterated or Contaminated Fuel
Defects caused by the use of adulterated or contaminated fuel are excluded from warranty coverage.
Pre-existing Electrical Problems
Issues stemming from pre-existing electrical problems in the vehicle are not covered.
Improper Storage or Handling
Damage due to improper storage or handling of the part is excluded.
Incorrect Installation
Failures resulting from incorrect installation procedures are not covered.
Customers are advised to follow the installation guidelines provided for their specific machine or vehicle. OEM Diesel cannot be held responsible for any damage or failure caused by the excluded conditions above.
Important claim limitations
Improper Use & External Factors
The warranty does not cover damages caused by improper installation, misuse, or external factors outside OEM Diesel’s control.
Refunds & Replacements
Refunds or replacements are limited to the original purchase price of the product.